04-802-7800

Support Rates

Our standard charges effective from 1st Feb 2024. If you’re on an SLA or Maintenance Plan, these rates only apply outside of your contract’s coverage hours. If you’re a frequent user of our support services, you can achieve savings with an SLA or maintenance Plan – contact us on  support@campbell.co.nz or 04-802-7800 to discuss.
 
 
Rates
Remote & Onsite Support Business Hours Per Hour* Outside Business Hours Per Hour
Engineer $175.00 † $250.00 †
Training (Mikrotik) $250.00 †  N/A
Mileage $1.20 per Km $1.20 per Km
Urgent Response Fee $350 (per visit) $500 (per visit)

 
All above prices are excluding GST
 
* Business hours 8:30 to 5:00 Monday to Friday excluding public holidays. Please note  new calls received after 4:00pm will be addressed next business day.

Mileage charges are for vehicle usage - to and from the job.

Onsite time is charged from leaving the workshop through to return to workshop (or to next job if applicable.

† Minimum Charge is in ½ hour increments