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Support Rates

Our standard charges effective from 1st April 2017. If you’re on an SLA or Maintenance Plan, these rates only apply outside of your contract’s coverage hours. If you’re a frequent user of our support services, you can achieve savings with an SLA or maintenance Plan – contact us on  support@campbell.co.nz or 04-802-7800 to discuss.
 
Advanced Engineer rate**
Whether the standard or advanced rate applies depends on the products or service being undertaken. The standard rate applies by default for everything, except as outlined below:
  • ZyXEL Enterprise & ISP
  • Enterprise VPN
  • Traffic Control Design and Implementation (QoS)
  • Complex Firewall
  • Scripting, Customisation
  • MPLS, VPLS, OSPF & BGP
  • Dialogic Voice
  • Network management software – SNMP, Dude.
 
Rates
Remote & Onsite Support Business Hours Per Hour* Outside Business Hours Per Hour
Engineer $135.00 † $200.00 †
Engineer (Advanced)** $200.00 † $307.50 †
Training (General) $200.00 †  N/A
Training (Mikrotik) $250.00 †  N/A
Travel $135.00 *** $350.00
Urgent Response Fee $350 (per visit) $500 (per visit)

 
All above prices are excluding GST
 
* Business hours 8:30 to 5:00 Monday to Friday excluding public holidays. Please note note new calls received after 4:00pm will be addressed next business day.

** Advanced rate is charged for the above listed topics plus others as may be advised. We will advise if your task requires Advanced rates and is not listed above.

*** Return travel charges apply if travel time is more than one hour. Minimum charge is ½ hour.
† Minimum Charge is one hour,  ½ hour charging thereafter