04-802-7800

Support Rates

Our standard charges effective from 1st April 2017. If you’re on an SLA or Maintenance Plan, these rates only apply outside of your contract’s coverage hours. If you’re a frequent user of our support services, you can achieve savings with an SLA or maintenance Plan – contact us on  support@campbell.co.nz or 04-802-7800 to discuss.
 
Advanced Engineer rate**
Whether the standard or advanced rate applies depends on the products or service being undertaken. The standard rate applies by default for everything, except as outlined below:
  • Enterprise & ISP
  • Enterprise VPN
  • Traffic Control Design and Implementation (QoS)
  • Complex Firewall
  • Scripting, Customisation
  • MPLS, VPLS, OSPF & BGP
  • Dialogic Voice
  • Network management software – SNMP, Dude.
 
Rates
Remote & Onsite Support Business Hours Per Hour* Outside Business Hours Per Hour
Engineer $135.00 † $200.00 †
Engineer (Advanced)** $200.00 † $307.50 †
Training (General) $200.00 †  N/A
Training (Mikrotik) $250.00 †  N/A
Travel $135.00 *** $350.00
Urgent Response Fee $350 (per visit) $500 (per visit)

 
All above prices are excluding GST
 
* Business hours 8:30 to 5:00 Monday to Friday excluding public holidays. Please note note new calls received after 4:00pm will be addressed next business day.

** Advanced rate is charged for the above listed topics plus others as may be advised. We will advise if your task requires Advanced rates and is not listed above.

*** Return travel charges apply if travel time is more than one hour. Minimum charge is ½ hour.
† Minimum Charge is one hour,  ½ hour charging thereafter