Support Rates
Advanced Engineer rate**
Whether the standard or advanced rate applies depends on the products or service being undertaken. The standard rate applies by default for everything, except as outlined below:
- Enterprise & ISP
- Enterprise VPN
- Traffic Control Design and Implementation (QoS)
- Complex Firewall
- Scripting, Customisation
- MPLS, VPLS, OSPF & BGP
- Dialogic Voice
- Network management software – SNMP, Dude.
Remote & Onsite Support | Business Hours Per Hour* | Outside Business Hours Per Hour |
Engineer | $135.00 † | $200.00 † |
Engineer (Advanced)** | $200.00 † | $307.50 † |
Training (General) | $200.00 † | N/A |
Training (Mikrotik) | $250.00 † | N/A |
Travel | $135.00 *** | $350.00 |
Urgent Response Fee | $350 (per visit) | $500 (per visit) |
*** Return travel charges apply if travel time is more than one hour. Minimum charge is ½ hour. |