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Support Rates
Our standard charges effective from 1st April 2017. If you’re on an SLA or Maintenance Plan, these rates only apply outside of your contract’s coverage hours. If you’re a frequent user of our support services, you can achieve savings with an SLA or maintenance Plan – contact us on support@campbell.co.nz or 04-802-7800 to discuss.
Advanced Engineer rate**
Whether the standard or advanced rate applies depends on the products or service being undertaken. The standard rate applies by default for everything, except as outlined below:
Advanced Engineer rate**
Whether the standard or advanced rate applies depends on the products or service being undertaken. The standard rate applies by default for everything, except as outlined below:
- Enterprise & ISP
- Enterprise VPN
- Traffic Control Design and Implementation (QoS)
- Complex Firewall
- Scripting, Customisation
- MPLS, VPLS, OSPF & BGP
- Dialogic Voice
- Network management software – SNMP, Dude.
Rates
| Remote & Onsite Support | Business Hours Per Hour* | Outside Business Hours Per Hour |
| Engineer | $135.00 † | $200.00 † |
| Engineer (Advanced)** | $200.00 † | $307.50 † |
| Training (General) | $200.00 † | N/A |
| Training (Mikrotik) | $250.00 † | N/A |
| Travel | $135.00 *** | $350.00 |
| Urgent Response Fee | $350 (per visit) | $500 (per visit) |
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*** Return travel charges apply if travel time is more than one hour. Minimum charge is ½ hour. |
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